This Privacy Policy explains how SOFEN Sensory Relax Studio (“SOFEN,” “we,” or “us”) may collect, use and protect information when you visit sofenow.com or book a service.

Information we may collect

We may receive information that you voluntarily provide when booking or communicating with us, such as your name, contact details, appointment information, preferences and information you choose to share about allergies, sensitivities or service accommodations.

Booking and payment services

Appointments and related payments are handled through Square. When you follow a booking link, information submitted there is processed under Square’s own privacy practices and terms. SOFEN does not receive or store your full payment-card number through this website.

How information is used

• To schedule and provide requested services.
• To communicate about appointments, changes or questions.
• To personalize services for comfort and safety.
• To operate, secure and improve this website.
• To comply with applicable legal and recordkeeping obligations.

Cookies and website data

This WordPress website and its hosting or performance tools may use essential cookies and collect basic technical information such as browser type, device information, approximate location and pages visited. This information helps the website function securely and reliably.

Sharing of information

We do not sell personal information. Information may be shared with service providers that support website hosting, scheduling, payments or communications, and when required by law.

Retention and security

Information is retained only as reasonably needed for the purposes described above, business records and legal obligations. Reasonable safeguards are used, but no internet transmission or storage system can be guaranteed completely secure.

Your choices

You may request access to, correction of or deletion of personal information held directly by SOFEN, subject to legal and recordkeeping requirements. Information held by Square may need to be managed through Square.

Contact

For privacy questions, contact SOFEN through the booking channel or the contact options listed on the Contact page.

Changes to this policy

This policy may be updated as the website and services evolve. The current version and update date will appear on this page.